Policies & Shipping

Digital downloads

• Digital templates are delivered instantly after checkout as a PDF containing your Canva template link and printing guide.
• All digital sales are final. Because files can’t be returned, we don’t offer refunds on digital downloads.
• If a link doesn’t work or a file has a problem, contact us and we’ll fix it or send a replacement.
• Templates are for personal use for your own event. Please don’t resell or share the template link.

Printed signs & seating charts

• Printed items are made to order by our print-on-demand partner (Printful) after you approve a digital proof.
• Proofs are usually sent within 2 business days of receiving your details. Printing typically takes 2–5 business days after approval, and standard US shipping typically takes 3–7 business days after that. These are estimates, not guarantees.
• Please order at least 3 weeks before your event. Rush options may be available, so ask before ordering.
• Personalized items can’t be returned or cancelled once sent to print. Please check spelling and dates on your proof carefully.
• If an item arrives damaged or misprinted, email a photo within 7 days of delivery and we’ll arrange a reprint.
• If shipping to a venue, it’s your responsibility to confirm the venue accepts deliveries and to provide a contact name.

No affiliation

Carneros Paperie is an independent stationery business based in Vallejo, California. Place names such as Napa, Sonoma and Carneros describe where our customers’ weddings happen. We aren’t affiliated with, sponsored by or endorsed by any winery, venue, or wine region association, and our designs don’t use any winery’s name or logo.

Privacy

We only use the details you send us (names, dates, guest lists, addresses) to make and deliver your order and to reply to you. We don’t sell your information.

Questions

Reach us any time through the contact form.